We accept credit and debit cards, including Visa, MasterCard, American Express.

Once an item is prepared for shipment or if an item has already been shipped, we are unable to make any changes to your order.

Prior to this, we are able to update your desired shipping address only. Please email support@silkkouture.com.

We're happy to update your order, whether that be including a gift note, changing your delivery address, adding/removing an item, or helping you cancel.

However, we can only make changes before your order has shipped and, because the folks in our fulfillment center work quickly, this timeframe is a small one.

If you'd like to update or cancel your order, please email support@silkkouture.com and we'll see what we can do!

Most of our products are in very limited quantities and only released once. For some of our items, we only have them released once on the website as many of our pieces are seasonal.

Please subscribe to our newsletter, to be the first one to know when we launch new collections so you don’t miss out.

Our products are as listed on the product page. We do not offer personalisation, however if you have a request please contact us on support@silkkouture.com.

When an item is listed as pre-order, it means it isn't in stock but we expect to receive inventory soon. You can still purchase the item now, but we won't be able to ship it until after the expected in-stock date listed on its product page.

If you place an order that contains both pre-order and in-stock items, rest assured that we'll send the in-stock items first within our regular shipping timelines. You'll then receive a separate package at a later date with your pre-order items.

Orders are typically delivered within 5-7 days, as processing takes 2-3 business days for available products.

Processing times vary for pre-order or temporarily out of stock items. Please refer to the product page for more information.

Once stock becomes available, items will ship within 2-3 business days. If order is placed after 3PM on Friday, the order will be fulfilled on the next working week. All our orders are send via Evri. More information on Evri delivery times can be found here.

You can find tracking information by logging into your account and selecting 'Order History' from the menu items.

Alternatively, you can find tracking information in your shipping confirmation email. If you can't find this email, make sure to check your spam or junk folder.

We only ship within the United Kingdom.

We're sorry your order didn't arrive as expected! Please send your order number and a photo of the damaged item to support@silkkouture.com.

Our support team will be in touch shortly with the next steps.

We want to make this right! Please send your order number and a photo of the incorrect item to support@silkkouture.com.

Our support team will be in touch shortly with the next steps.

Unfortunately, we do not offer returns or exchanges currently.

Unfortunately, we do not offer returns or exchanges currently.

Of course! You can easily add a gift message to your order at checkout. If you've already placed an order and it hasn't shipped yet, we may still be able to include a gift message.

Please email support@silkkouture.com and we'll see what we can do.

You can log into your existing account or create a new one right here.

That's OK! Just select 'Forgot Password' on the login page and check your email for the reset instructions -- make sure to check your spam or junk folder!

If you still need help, please email support@silkkouture.com.

Sorry, we can only accept one discount code per order.

To make shopping fair for everyone, sales promotions and discounts only apply to orders placed during the specified sales period.

To stay in the loop on future sales, sign up to our newsletter to receive email updates!